Policies

Order Cancellation Policy

Last updated: November 9, 2026

This policy explains how to cancel a IPTV USA Provider order or subscription. It should be read together with our Refund Policy and Terms of Service.

1. Subscriptions are prepaid and non-contract

Every IPTV USA Provider plan is prepaid for a fixed term (1, 3, 6 or 12 months). There is no automatic contract and no cancellation fee. Your plan stays active until its expiry date and then simply ends — you are never locked in.

2. Cancelling before activation

If you have placed an order but your credentials have not yet been issued, you can cancel free of charge:

• Contact us by email at support@iptvusaprovider.com or on WhatsApp.
• Include your order reference or the name/email used at checkout.
• If payment has already been taken, we issue a full refund in line with our Refund Policy.

3. Cancelling after activation

Once a subscription has been activated, it cannot be un-activated mid-term, but you can stop it from renewing:

• Tell us you do not wish to continue, and we will flag the account so it expires at the end of the current period.
• You keep full access until the expiry date you already paid for.
• No further charges are taken.

Refunds for activated subscriptions are handled under the Refund Policy.

4. Cancellation vs. refund

Cancelling stops future renewals. A refund returns money you have already paid. Cancelling an active subscription does not automatically entitle you to a refund, and a refund decision does not cancel your account until the refund is processed.

5. Cancelling a reseller account

Resellers may request cancellation of their panel at any time. Remaining unused credits are handled in accordance with the reseller agreement in force at the time of purchase. Contact us to discuss the status of your panel.

6. How to reach us

• Email: support@iptvusaprovider.com
• WhatsApp: message our support team

We respond to cancellation requests within 48 hours.