Policies

Refund Policy

Last updated: November 9, 2026

This Refund Policy explains when and how IPTV USA Provider ("we", "us") issues refunds for subscriptions purchased through our website. It should be read together with our Terms of Service and Order Cancellation Policy.

1. Try before you buy

We offer a free trial so you can confirm that our service works on your device and internet connection before you pay. Because of this, we encourage every new customer to test the service first. Once a paid subscription has been activated and used, it is generally non-refundable unless the conditions below are met.

2. When we issue a refund

• Service not delivered. If you paid and we never delivered your credentials, you are entitled to a full refund.
• Faulty line we cannot fix. If your subscription does not work and our support team is unable to resolve the problem after a reasonable troubleshooting period, we will refund the unused portion of your plan.
• Duplicate payment. If you were charged twice for the same order in error, we will refund the duplicate.

3. When refunds generally do not apply

• You changed your mind after the subscription was activated.
• Your device or internet connection is unsuitable (for example, speeds too slow for the quality you selected) — we help you troubleshoot this in most cases.
• You did not follow the setup instructions and did not contact support for help.
• Content or channel availability changes that are outside our control.
• Time used on a subscription that functioned correctly.

4. How to request a refund

Contact us within 7 days of your order using one of the methods below and include your order details and a short description of the issue:

• Email: support@iptvusaprovider.com
• WhatsApp: message our support team

We aim to respond to every refund request within 48 hours. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on the provider.

5. Chargebacks

Please contact us before opening a chargeback or payment dispute. Most problems are resolved quickly by our support team, and a dispute can delay resolution and may result in suspension of your account while it is investigated.

6. Changes to this policy

We may update this Refund Policy from time to time. The version published on this page is the current one, and the "last updated" date above reflects it.